PULLBIT Support
Frequently asked questions
How do I download?
Copy the link from the post's share menu and open PULLBIT; tap the paste button on the home screen. You can also choose PULLBIT from the Share menu of another app. When the preview opens, pick the items and quality and tap "Download".
Where are my downloads?
In the Library tab of the app. Open an item and use "Save to Photos" or "Save to Files" to export it to your device's gallery or files.
My link does not open. Why?
| What the app shows | What it means | What you can do |
|---|---|---|
| Link not recognized | The pasted text contains no valid link | Copy the link again from the post's share menu |
| This link is not supported | PULLBIT cannot open this site or this kind of page | Try the link of the post itself |
| This source is currently off | Downloads from this source are unavailable for now | Other sources keep working |
| The post is private | The post belongs to a private account | PULLBIT opens public posts only |
| Sign-in required | The post requires login or age verification | PULLBIT does not ask for account details; this post cannot be opened |
| Not available in your region | The source does not show the post in your region | — |
| Live stream in progress | Live streams cannot be downloaded | Try again after the stream ends, if a recording exists |
| The source is busy right now | Too many requests were sent in a short time | Try again a little later |
| This source has a temporary problem | The source site may have changed; a fix is in progress | Try again later |
| Post not found | The post was deleted or the link is wrong | Check the link |
| No media to download | The post has no video or image | — |
| Could not connect | No internet connection, or it dropped | Check your connection and try again |
| Something went wrong | The problem is on our side | Try again a little later; write to us if it continues |
My download stopped halfway. Does it start over?
The app tries to resume where it left off. If the source does not support that, or the file changed in the meantime, the download starts over.
Do I need an account?
No. PULLBIT works without an account. If you wish, you can sign in with your Apple or Google account; signing in is optional and is done under Settings › Account.
How do I delete my account?
Settings › Account › Delete account. Deletion is immediate and cannot be undone. Details: deleting your account.
What is PULLBIT Pro?
Preview is free; downloading is unlocked by PULLBIT Pro. The plans and prices are shown on the screen that opens when you tap "Download".
I bought it, but PULLBIT Pro is not unlocked.
Tap "Restore" on the purchase screen. You must be signed in to the Apple Account you bought it with.
How do I cancel my subscription?
In the app, tap "Manage subscription" on the PULLBIT Pro row at the top of Settings, or on your iPhone open Settings › your name › Subscriptions. Cancellation takes effect at the end of the current period; PULLBIT Pro stays unlocked until then.
Can I get a refund?
Refund requests are handled by Apple: reportaproblem.apple.com.
How do I turn off usage statistics?
Settings › Privacy › "Share usage statistics".
How do I delete my data?
You can delete library items in the app. Removing the app deletes your downloads, your library and your settings from the device. If you signed in, you can also delete your account as described above. Details: Privacy Policy.
When you write to us
To help us solve the problem faster, include: your device and operating system version, the app version (Settings › About) and the title of the message the app showed. Include the link you tried to open only if you are willing to share it.
Rights holders
For a notice about your content: bsdigitalapp@gmail.com. We review each notice and reply.